Mission

The Process Improvement Council is dedicated to enhancing the performance of public and private sector organizations through transforming processes into the most efficient and cost-effective ways of delivering service to your internal and external customers. The Council seeks to transform, restructure and redesign any process to operate at optimal efficiency by decreasing cycle time and process variation while dramatically increasing return on investment (ROI).

1. Process Improvement
   • Focusing on process improvement in public and private sector organizations to decrease cycle time and process variation while increasing ROI through the implementation of process improvement techniques.
     
     
2. Voice of the Customer
   • VOC data is a vital factor for any process improvement deployment and every organization must have all of the relevant customer data at all times to make the most informed customer-focused decisions.
     
     
3. Change Management
   • Cultural resistance to change is a common theme when conducting a process improvement deployment and therefore change management techniques and creating stakeholder buy-in is a key factor when deciding to take your process improvement initiative to the next level.
     
     
4. Project Management
   • Managing your process improvement project deployment can be very difficult across functional silos and therefore key project management techniques must be in place to make sure your deployment remains on time and on budget during the project lifecycle.
     
     
5. Lean Six Sigma
   • Lean Six Sigma is a process improvement methodology that is based on increasing quality while eliminating non-value added steps in your process. If implemented correctly, you can dramatically increase your process cycle time by over 80%.