Course Description
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CreditsCPE Credits: 6 Course AvailabilityClick on Course Offerings to Register |
Course Agenda
Module 1
Explore Non-Verbal Communication Techniques in the Workplace
- Learn what your non-verbal communication is saying about you and how to effectively communicate using non-verbal cues and gestures
- Read your colleagues’ non-verbal communication to better interact with your peers
Module 2
Work with Diplomacy and Credibility
- Learn and adapt to different work styles and preferences
- Discover and use business courtesies that illustrate a team atmosphere
Module 3
Lead without Authority
- Utilize your emotional intelligence to influence without positional authority
- Clarify your role and excel in working with peers, multiple managers and demanding clients
Module 4
Implement Advanced Team Building Practices
- Discover the difference between management versus leadership
- Develop the critical skills needed when working in a team environment
Module 5
Demonstrate Transformational Leadership
- Inspire your colleagues with a clearly defined plan of action
- Inject enthusiasm and engagement into your organization through internal communication tactics
Module 6
Achieve an Organizational Goal through Professional Motivation
- Compile and plan your thoughts to make the core message more accessible to a wide range of co-workers
- Minimize the distractions that keep your team from accomplishing important goals or projects