Course Description
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CreditsCPE Credits: 6 Course AvailabilityClick on Course Offerings to Register |
Course Agenda
Module 1
Recognize the Significance of Effective Communication in the Workplace
- Learn to listen to people more closely and compose your message more clearly
- Communicate effectively with different types of people based on their behavioral style
Module 2
Manage Conflict to Advance your Career
- Learn strategies for working with difficult people and develop alternative ways of managing conflict
- Develop a goal-oriented approach to conflict to achieve an agreement that meets both parties needs
Module 3
Develop Constructive Problem Solving and Decision Making
- Learn how to create the best conditions for problem solving
- Improve your individual and team creativity in making the right decision
Module 4
Overcome Intimidation and Emotional Barriers
- Take the moral high ground when resolving office disputes or complaints
- Focus questions to uncover underlying problems and clarify the situation between the parties in the negotiation
Module 5
Negotiate with Poise and Ease
- Form new partnerships within the office by creating win-win negotiations
- Focus on the relevant issues of the negotiation without allowing personal feelings or negotiator tactics to effect your decisions
Module 6
Conduct a Negotiation Application Session
- Apply your new negotiation skills in real life scenarios and gain feedback from your administrative peers
- Discuss your tactics and behavior with your peers to improve your negotiation skills