Course Description
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CreditsCPE Credits: 6 Course AvailabilityClick on Course Offerings to Register |
Course Agenda
Module 1
Understand OPMs Leadership Qualifications
- Lead change: develop and implement an organizational vision which integrates key national and program goals, priorities, values and other factors
- Lead people: design and implement strategies which maximize employee potential and foster high ethical standards
- Build coalitions: explain, advocate and express facts and ideas in a convincing manner and negotiate with individuals and groups internally and externally
- Results driven: stress accountability and continuous improvement
- Business acumen: acquire and administer human, fi nancial, material and information resources in a manner which instills public trust
Module 2
Communicate a Clear Leadership Vision
- Communicate your ideas in a clear and concise manner
- Build trust through transparency
- Gain buy-in for team initiatives
Module 3
Align Goals Throughout the Organization to Drive Performance
- Establish an effective goal setting process
- Boost employee cooperation with shared goals
- Align goals, strategy and performance
Module 4
Learn to Listen and Provide Feedback to Your Staff
- Become an active listener
- Reflect on what is being said and learn to ask important questions
- Be candid, open and honest in your responses
Module 5
Gain Skills to Manage Employee Conflict and Foster
- Inter-Team Communication
- Learn how to work with difficult people
- Develop alternative ways of managing conflict
- Identify areas of agreement and address underlying issues and concerns
Module 6
Discover Common Disconnects Between Leaders and Employees
- Clearly demonstrate your commitment to your staff
- Communicate new initiatives while addressing employee needs
- Delegate decision making to employees to gain buy-in