High Performing Organizations | The Performance Institute

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Course Description

Develop a holistic approach to building and sustaining organizational excellence
Complete an assessment of your organization’s strategic direction, measures, ability to contribute to organizational goals, and readiness for change
Gain a clearer picture on how all the organizational complexities should connect
Determine how to maximize employee competence and commitment
Leverage your use of measures and change management approaches to drive progress

Credits

CPE Credits: 12
Delivery Method: Group-live
Program Level: Basic
Prerequisites: None
Advanced Preparation: None
Length: 2 Days
Tuition: $899

Course Availability

P935 October 13-14, 2011| Washington, DC

Bring this Course Onsite!

Course Agenda

MODULE 1

Learn the High Performance Organization (HPO) Framework

Identify six component pieces that support delivering satisfaction
Learn the results and benefi ts of achieving excellence

MODULE 2

Assess your Organization and Business Unit

Identify barriers to achieving organizational excellence
State your critical success factors for this journey

MODULE 3

Leverage Key Customers and Stakeholders

Augment your knowledge on what customers REALLY want
Learn how to deliver Customer Delight

MODULE 4

Understand how to Define and Implement Strategic Direction

Describe the benefits, characteristics, and uses of a clear direction
Learn how to use Balanced Scorecard and strategy map thinking

MODULE 5

Create Strong, Positive Leadership and Management

Explain the linkage between manager behavior and employee commitment
Experience the challenge of managers balancing organizational needs and employee wants

MODULE 6

Enhance Your Employee’s Engagement and Commitment

Assess where your employees are on the continuum of commitment
Discover the significant benefits of a fully engaged workforce

MODULE 7

Maximize Employee Competence with Innovative Performance Strategies

Learn the “Performance Equation” for employee performance
Identify barriers to and causes of low performance
Leverage the practices of high performers and the Gallup 12 study

MODULE 8

“Measures that Matter” to Improve Organizational Performance

Determine what measures best fi t your needs
Describe the optimal environment for effective measurement
Identify measures you can stop using and should start using

MODULE 9

Lead and Manage Change Effectively

Discuss best and worst lead change experiences
Describe the role of communication and trust in leading successful change
Define the levers that best help you implement and sustain change