Course Objectives:
- Develop a Management Framework to Help Balance Measures and Identify Mission-Critical Job Functions
- Utilize the BSC Framework to Communicate Success and the Need for Improvement within Your Organization
- Assess the Internal Culture of Your Organization to Identify the Need for Learning and Developmental Growth
The Four Segments of the Balanced Scorecard
Course Description:
- Overview of the Balanced Scorecard (BSC)
- Understand the Terms and Tools of the Balanced Scorecard Approach
- The Customer Perspective
- Business Process Perspective
- The Learning and Growth Perspective
- The Financial Perspective
- Communicate and Plan for Change
- Apply the Balanced Scorecard in the Field: Best Practices for Balanced Scorecard Management
- Step-by-Step Process for Designing a Pilot Scorecard and Strategy Map
CPE Credits: 12
Course Level: Beginner
Field of Study: Performance Management
Format: Lecture, Group Discussion and Class Exercises