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Course Description
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CreditsCPE Credits: 12 Course AvailabilityOn-Site Only |
Course Agenda
Module 1
Foster a Culture of Engagement, Performance and Accountability
- Understand the link between an engaged workforce and agency performance
- Delegate decision making to employees to gain buy-in
Module 2
Create a Vision for Your Team
- Increase collaboration by enabling employees to form more effective teams
- Articulate the vision and drive it to completion
Module 3
Understand What Drives Employee Engagement
- Understand employee goals to increase job satisfaction and retention
- Discover why initiatives have and haven’t worked in the past
- Understand the causes of employee motivation and procrastination
Module 4
Discover the True Cost of Employee Disengagement
- Reduce turnover by identifying the causes of employee dissatisfaction
- Discover what employee disengagement will cost your organization per year
- Realize that employee disengagement will inhibit your recruitment and hiring efforts
Module 5
Identify and Reach Out to Disengaged Employees
- Make sure employees have a clear understanding of what is expected from them to prevent disengagement
- Understand how to coach low performing employees back into the workforce
- Create an atmosphere of positive communication
Module 6
Enhance Engagement in a Multi-Generational Workforce
- Learn techniques to motivate employees from all generations
- Foster a culture of understanding and respect
- Advocate commonalities of the generational groups
Module 7
Create Effective Management Feedback Tools
- Implement employee satisfaction surveys to give a voice to your workforce
- Understand the information exit interviews bring to your organization
- Utilize survey results to achieve higher levels of employee engagement
Module 8
Lead During Times of Change
- Evaluate risk and assess the critical elements of change
- Create clearly defined end outcomes and develop strategies to meet your change management initiative
- Develop an effective communications strategy to lead change








