Course Description
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CreditsCPE Credits: 6 Course AvailabilityClick on Course Offerings to Register W241 April 22, 2010 in Arlington, VA |
Course Agenda
Module 1
Fundamentals of Knowledge Management
- Discover how successful organizations are leveraging knowledge management
- Explore the new Knowledge Age and what it means to your organization
- Define and understand Knowledge Modes
- Increase employee productivity rates, while reducing operation costs
- Improve operational customer service and drive organizational innovation
Module 2
Link Knowledge Management to Organizational Effectiveness
- Prepare for the future by minimizing knowledge gaps created by employee turnover
- Design a knowledge management framework to achieve your agency mission now and in the future
Module 3
Understand What Knowledge is to be Shared
- Analyze why human capital loss is driving succession planning
- Assess employee competencies and organizational knowledge
Module 4
Identify Whom to Share the Information With
- Recognize the talent that you want to become future leaders
- Make sure potential leaders want to be groomed for that position
Module 5
Implement a System to Share the Information
- Hold forums with the current managers and high performers to start a dialogue knowledge management
- Foster these relationships by rewarding the participants for meeting established benchmarks
Module 6
Create Knowledge Maps
- Identify the professionals who possess the knowledge needed for the next generation
- Taking the high performers and teaming them with a mentor to begin the hands on element of succession planning
Module 7
Use Mentoring and Coaching for Increased Knowledge Management
- Minimize the call back of retired employees
- Ensure your intellectual capital and knowledge remain your organization