| Course Offering |
Lean
Utilizing Lean tools will allow you to eliminate waste and dramatically improve process cycle time. Mapping out your processes and determining the value stream, all while setting up a standard of work, will help you define the root causes of backlogs and bottlenecks in order to reduce non-value added steps.
Six Sigma
Applying Six Sigma tools to your process improvement efforts will allow you to dramatically reduce process defects and improve quality. By combining Six Sigma with Lean, you receive a robust toolset that will allow your organization to operate “better, faster, cheaper”. Lean Six Sigma will equip you with the tools to reduce cycle time, improve quality and achieve cost savings. |
Voice of the Customer
The most important aspect of process improvement is the aim of delivering the highest quality service to your internal and external customers. Through effective focus groups, market surveys and listening to feedback, dramatic adjustments can be made to organizational processes to deliver the highest quality service and maintain a high level of customer satisfaction.
Change Management
Deploying a process improvement initiative is not an easy task. It often requires an organizational culture shift away from the “norm” of how work was performed in the past. It can be difficult to overcome the “flavor of the month” mentality, and it is imperative that senior leadership buy-in to the initiative and stand ready to support it. It is also important to gain some “quick wins” to show the naysayers that positive results are attainable and can be realized quickly.
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Designed for:
 • Chief Quality Officers
• Quality Managers
• Project Managers
• Program Managers
• Process Improvement Managers
• City Managers
• Government Contractors
• Financial Managers
|
The Government Process
Improvement Council
The Government Process
Improvement Council is dedicated
to enhancing the performance of
public sector organizations through
transforming processes into the
most effi cient and cost effective
ways of delivering the highest
quality service to your internal
and external customers. We offer
a full suite of publicly offered and
customized on-site training services,
as well as strategic consulting
services and best practice research.
The Council stands ready to
transform, redesign and restructure
any organizational process for
maximum results.
Process improvement is a necessity
for any high performing government
organization. Organizations that
do not strategically think about
how to operate “better, faster,
cheaper”, often experience a
decline in customer satisfaction,
process speed and process quality.
All high performing government
organizations around the country
are constantly trying to discover
ways to improve the quality of their
work and decrease process cycle
time in the midst of constant budget
constraints.
The Government Process
Improvement Council will help your
organization achieve results by
making sure your team is working
with the right tools, on the right
project, in the right way, at the
right time with the right level of
effi ciency and effectiveness. That’s
a lot of rights to get right, but with
the help of The Government Process
Improvement Council, we will make
sure you realize your desired results.
For more information or to join
the council, contact Jeff Press at
Press@PerformanceWeb.org or
703-894-0481. |
