Performance Measures II | The Performance Institute

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Course Description:

Promote good management by using measures to monitor program performance
Develop ideal measures for your organization that can be managed and applied
Stay away from measures that are too process and activity oriented
Make certain you are focusing on efficiency, effectiveness and quality of programs

Credits

CPE Credits: 12
Delivery Method: Group-live
Program Level: Basic
Prerequisites: None
Advanced Preparation: None
Length: 2 Days
Tuition: $999

Course Availability

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P939 December 1-2, 2011 | Washington, DC

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Course Agenda

MODULE I

Create the Context for Your Performance Management System

Review the logic model methodology
Use measures for establishing accountability and making decisions
Establish the characteristics of good performance measurement

MODULE 2

Develop a Measurement Framework

Employ a family of measures to tell your story
Differentiate performance through a variety of measures

MODULE 3

Identify Outcome Measures to Support Your Goals

Outline the measures that defi ne results and assess the ultimate benefit to customers and stakeholders
Use a series of simple questions as a means for evaluating the quality of your measures

MODULE 4

Apply Outcome Measures to the Logic Model

Based on logic model outcomes/goals, participants will draft outcome measures
Receive feedback and gather input from facilitators
Adjust outcome measures as needed

MODULE 5

Write Meaningful Intermediate Measures to Assess Strategies

Use leading indicators to facilitate course correction
Align intermediate measures with outcome measures
Ensure the organization has the ability to influence intermediate measures

MODULE 6

Apply Intermediate Measures to the Logic Model

Draft intermediate measures based on logic model strategies
Receive feedback and gather input from facilitators
Adjust outcome measures as needed

MODULE 7

Align Operations with Outcomes and Strategies

Cascade measures to impact strategies and influence outcomes
Rely on industry benchmarks to drive operational excellence
Identify the type of measure that best reflects operational results

MODULE 8

Set Targets Based on Industry Benchmarks

Set targets for your chosen measures
Establish timeframes for achieving results
Use industry standards and best practices to set targets

MODULE 9

Use Data for Decision Making and Resource Allocation

Establish reporting protocols to share with your team
Ensure data is readily available and accessible
Manage and analyze data in a uniform and consistent manner